News Summary

The Superior Court of Quebec has approved a national class action lawsuit against Rogers and its subsidiaries, Fido and Chatr, following a significant wireless network outage in April 2021. The lawsuit, brought forward by the Quebec-based law firm Lex Group, alleges that customers suffered damages due to the service interruption that began on April 19, 2021. Customers affected by the outage may be eligible for compensation, including reimbursement of service fees and potential punitive damages. Notably, the attorney fees will be covered by the damages awarded or by Rogers if the court decides in favor of the class. The outage, attributed to an Ericsson software update, disrupted wireless calls, SMS, and data services across Canada. Rogers has previously credited affected customers and plans to defend its position in court. The trial will proceed to assess the validity of the claims.