News Summary

Rogers and its flanker brand, Fido, are facing backlash as they begin cutting off service for customers ahead of the planned 3G network shutdown on July 31, 2025. Many customers, despite being informed about the upcoming shutdown, were surprised by the early disconnection of their services. Some customers reported receiving messages stating their lines were suspended as part of the network’s retirement. This disruption occurred even for those who had compatible devices and had confirmed their compatibility through Rogers’ tools. The disconnection was compounded by new fees for those continuing to use 3G. Rogers has temporarily restored service for some affected customers and offers a transition to 4G LTE or 5G networks, including a new compatible device at no cost. However, many customers still report difficulties reaching customer service and resolving their issues, with some being advised to switch providers or file complaints with the Commission for Complaints for Telecom-television Services (CCTS).