News Summary

The Ottawa Hospital has introduced a pioneering AI-powered assistant, named Sophie, designed to transform patient education by providing 24/7 support through human-like conversations. This Digital Teammate, developed in collaboration with Deloitte Canada, aims to reduce anxiety and enhance patient preparedness for appointments by offering timely and personalized information. The co-design process involved a multidisciplinary team and patient partners, ensuring the technology resonated with real patient needs. The initiative exemplifies a new standard for patient-centered care, setting a scalable blueprint for ethical AI deployment in healthcare.