News Summary

OpenTable has launched a new AI assistant called Concierge, designed to simplify the process of finding restaurant details and making bookings. Integrated within restaurant profiles on OpenTable, the AI Concierge is capable of answering common questions about dietary restrictions, ambiance, and directions, drawing from OpenTable’s extensive database of over 60,000 restaurants. Powered by OpenAI and Perplexity, this tool aims to convert browsers into bookers and reduce the time restaurants spend fielding questions. It is expected to soon facilitate booking on behalf of diners. Additionally, OpenTable has collaborated with voice AI companies such as Slang.ai and PolyAI to enhance customer service efficiency, and utilizes Salesforce’s Agentforce for 24/7 call handling.