News Summary

Fizz Mobile, a Canadian wireless provider under Videotron, has extended its partnership with Etiya, a leader in AI-driven digital transformation focused on customer experience. This collaboration aims to leverage Etiya’s AI-powered customer support and advanced automation systems to drive Fizz’s expansion across Canada and potentially other international markets. The agreement includes the implementation of Etiya’s cloud-native Digital Business Support System Platform and managed services, which are expected to enhance Fizz’s digital growth and customer engagement. The expansion focuses on increasing Fizz’s presence in key Canadian markets such as Toronto, Calgary, and Edmonton.