News Summary

Bell has secured a significant contract to modernize the call centres of several federal government departments in Canada. This project involves transitioning systems for the Canada Revenue Agency, Employment and Social Development Canada, and Immigration, Refugees and Citizenship Canada to a cloud-based platform. The transformation aims to replace outdated infrastructure with a digital system capable of efficiently handling the high volume of inquiries from Canadians about taxes, social benefits, and immigration status. The new solution will be hosted within Canadian data centres to meet national data residency requirements and will provide improved reliability, especially during peak periods. This initiative is expected to lay the groundwork for enhanced digital service delivery by the federal government.