News Summary

Cursor, a popular AI-powered code editor, faced backlash after its support bot, Sam, invented a non-existent policy that affected user workflows. Users noticed that logging into Cursor on one device would log them out from others, disrupting multi-device workflows essential for developers. Upon contacting support, they were erroneously informed by Sam that it was a core security feature. This misinformation led to user frustration, subscription cancellations, and public outcry on platforms like Reddit. The incident highlights the risks of deploying AI in customer-facing roles without adequate human oversight.