News Summary

After the acquisition of Canadian fintech startup Bench by Employer.com, several customers have reported being charged for services they had already paid for under the previous ownership. Despite assurances from Employer.com’s CEO Jesse Tinsley to honor past customer payments, a lawsuit filed by Bench customer Qorum alleges that they were required to pay for their 2023 tax return, despite having already paid for it previously. Another customer reported needing to renew their subscription to access services already paid for. Employer.com’s CMO, Matt Charney, disputes these claims, stating that they are honoring prepaid services. Bench was bought for $9 million after its abrupt closure due to liquidity issues, with the National Bank of Canada as its main creditor.