Miles Harding

After nearly 20 years in Hospitality, seeing grassroots start ups to luxury resorts. I took the key areas I loved and put them to work in a different way because what I’ve learned during those years is what truly connects people most isn’t just great service. It’s great stories.

At a time in the journey I took on the title Concierge and never lost the passion for the discovery and sharing that came with that role. Helping others has always been at the core of what I’ve done but when it’s personalized like the role of the concierge it hits a deeper level and sticks.

Seeing the operations and growth of the biggest brands in the world for most of my career gave me a passion for the brand building, story and the nuances. Picture the sense of arrival on your drive when you feel when turn the corner and the foliage frames the entrance of a beautiful resort and you’re greeted with warmth. The favourite cake slice that awaits in your room when you arrive not because it’s your birthday, but because someone cared enough to notice and remember.

Refined details aren’t just nice touches, they’re part of keeping a promise. They create a feeling, and that feeling is a promise kept. When your story and service align, that’s when true connection is created. 

I’ve been a supporter of Startup Ecosystem Canada since early 2024 and excited to grow with this community and connect with others along the journey.

Find out more here