{"id":13577,"date":"2026-03-05T07:08:51","date_gmt":"2026-03-05T12:08:51","guid":{"rendered":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/"},"modified":"2026-03-05T07:08:51","modified_gmt":"2026-03-05T12:08:51","slug":"bell-to-modernize-canadian-government-call-centres-with-major-contract","status":"publish","type":"post","link":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/","title":{"rendered":"Bell to Modernize Canadian Government Call Centres with Major Contract"},"content":{"rendered":"<p>Bell has secured a significant contract to modernize the call centres of several federal government departments in Canada. This project involves transitioning systems for the Canada Revenue Agency, Employment and Social Development Canada, and Immigration, Refugees and Citizenship Canada to a cloud-based platform. The transformation aims to replace outdated infrastructure with a digital system capable of efficiently handling the high volume of inquiries from Canadians about taxes, social benefits, and immigration status. The new solution will be hosted within Canadian data centres to meet national data residency requirements and will provide improved reliability, especially during peak periods. This initiative is expected to lay the groundwork for enhanced digital service delivery by the federal government.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bell has secured a significant contract to modernize the call centres of several federal government departments in Canada. This project involves transitioning systems for the Canada Revenue Agency, Employment and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":951,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[178],"tags":[4393,16875,414,564,16874],"class_list":["post-13577","post","type-post","status-publish","format-standard","has-post-thumbnail","category-canada","tag-bell","tag-call-centre-modernization","tag-canada-startup-news","tag-cloud-computing","tag-government-contract"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada\" \/>\n<meta property=\"og:description\" content=\"Bell has secured a significant contract to modernize the call centres of several federal government departments in Canada. This project involves transitioning systems for the Canada Revenue Agency, Employment and...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/\" \/>\n<meta property=\"og:site_name\" content=\"Startup Ecosystem Canada\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-05T12:08:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Startup Eco System\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Startup Eco System\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/\"},\"author\":{\"name\":\"Startup Eco System\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/#\\\/schema\\\/person\\\/ebf38463111787b50c88f6fcd33f9c28\"},\"headline\":\"Bell to Modernize Canadian Government Call Centres with Major Contract\",\"datePublished\":\"2026-03-05T12:08:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/\"},\"wordCount\":124,\"image\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-pic_big.jpg\",\"keywords\":[\"Bell\",\"call centre modernization\",\"Canada startup news\",\"Cloud computing\",\"government contract\"],\"articleSection\":[\"Canada\"],\"inLanguage\":\"en-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/\",\"url\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/\",\"name\":\"Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-pic_big.jpg\",\"datePublished\":\"2026-03-05T12:08:51+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/#\\\/schema\\\/person\\\/ebf38463111787b50c88f6fcd33f9c28\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-pic_big.jpg\",\"contentUrl\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-pic_big.jpg\",\"width\":1000,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/bell-to-modernize-canadian-government-call-centres-with-major-contract\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bell to Modernize Canadian Government Call Centres with Major Contract\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/#website\",\"url\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/\",\"name\":\"Startup Ecosystem Canada\",\"description\":\"Largest Startup Community in Canada\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.startupecosystem.ca\\\/news\\\/#\\\/schema\\\/person\\\/ebf38463111787b50c88f6fcd33f9c28\",\"name\":\"Startup Eco System\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g\",\"caption\":\"Startup Eco System\"},\"sameAs\":[\"https:\\\/\\\/www.startupecosystem.ca\\\/news\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/","og_locale":"en_US","og_type":"article","og_title":"Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada","og_description":"Bell has secured a significant contract to modernize the call centres of several federal government departments in Canada. This project involves transitioning systems for the Canada Revenue Agency, Employment and...","og_url":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/","og_site_name":"Startup Ecosystem Canada","article_published_time":"2026-03-05T12:08:51+00:00","og_image":[{"width":1000,"height":500,"url":"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg","type":"image\/jpeg"}],"author":"Startup Eco System","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Startup Eco System","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#article","isPartOf":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/"},"author":{"name":"Startup Eco System","@id":"https:\/\/www.startupecosystem.ca\/news\/#\/schema\/person\/ebf38463111787b50c88f6fcd33f9c28"},"headline":"Bell to Modernize Canadian Government Call Centres with Major Contract","datePublished":"2026-03-05T12:08:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/"},"wordCount":124,"image":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#primaryimage"},"thumbnailUrl":"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg","keywords":["Bell","call centre modernization","Canada startup news","Cloud computing","government contract"],"articleSection":["Canada"],"inLanguage":"en-CA"},{"@type":"WebPage","@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/","url":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/","name":"Bell to Modernize Canadian Government Call Centres with Major Contract - Startup Ecosystem Canada","isPartOf":{"@id":"https:\/\/www.startupecosystem.ca\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#primaryimage"},"image":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#primaryimage"},"thumbnailUrl":"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg","datePublished":"2026-03-05T12:08:51+00:00","author":{"@id":"https:\/\/www.startupecosystem.ca\/news\/#\/schema\/person\/ebf38463111787b50c88f6fcd33f9c28"},"breadcrumb":{"@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#primaryimage","url":"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg","contentUrl":"https:\/\/www.startupecosystem.ca\/news\/wp-content\/uploads\/2024\/11\/default-pic_big.jpg","width":1000,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.startupecosystem.ca\/news\/bell-to-modernize-canadian-government-call-centres-with-major-contract\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.startupecosystem.ca\/news\/"},{"@type":"ListItem","position":2,"name":"Bell to Modernize Canadian Government Call Centres with Major Contract"}]},{"@type":"WebSite","@id":"https:\/\/www.startupecosystem.ca\/news\/#website","url":"https:\/\/www.startupecosystem.ca\/news\/","name":"Startup Ecosystem Canada","description":"Largest Startup Community in Canada","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.startupecosystem.ca\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Person","@id":"https:\/\/www.startupecosystem.ca\/news\/#\/schema\/person\/ebf38463111787b50c88f6fcd33f9c28","name":"Startup Eco System","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/secure.gravatar.com\/avatar\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0296599ae4d98b5f644a6ebd0f36ee52f2642dac74ac9fee14854ec4a47d61d?s=96&d=mm&r=g","caption":"Startup Eco System"},"sameAs":["https:\/\/www.startupecosystem.ca\/news"]}]}},"_links":{"self":[{"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/posts\/13577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/comments?post=13577"}],"version-history":[{"count":0,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/posts\/13577\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/media\/951"}],"wp:attachment":[{"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/media?parent=13577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/categories?post=13577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.startupecosystem.ca\/news\/wp-json\/wp\/v2\/tags?post=13577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}